Refund Policy


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account. Contact your credit card company and bank if necessary. If you've done all of this and still haven't received your refund, please contact us at

Sale Items:

Only regular-priced items may be refunded, unfortunately, discounted items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to the provided address.You will be responsible for paying for your own shipping costs for returning your item.

Address: UNIT NO. 23 & 24, 1st Floor, Sumatinath Industrial Estate, off Chincholi Bunder Road, Malad, Mindspace, Malad West, Mumbai, Maharashtra 400064


Thank you for considering SmartServe Houseware. We look forward to serving you!