Smart Serve Houseware Pvt. Ltd.
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Cancellations & Returns policy


Cancellation Policy

Smartserve Houseware Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Smartserve Houseware Pvt Ltd marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • Smartserve Houseware Pvt Ltd does not accept cancellation requests for goods reached in broken condition. However, replacement can be made if the customer establishes that the quality of product delivered is not good. The customer has to inform the customer service via email/telephone within 2 hours of receipt of goods.
  • In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 hours of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • In case of any discrepancy the decision of management of Smartserve Houseware Pvt Ltd will be final.












Refund Policy


  • When you buy our products/services, your purchase is covered by our 15-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund.
  • We develop and sell products that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within Fifteen (15) days of your purchase.
  • Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.
  • Refunds are not being provided for both the side freight in case the customer needs to send the products back to us. The products should reach us in proper condition. We will deduct the amount of broken goods reaching us. Refunds are being processed within 7 days period.
  • If goods are not delivered to the client within 7 working days then entire refund can be claimed, if customer is not satisfied with the product.
  • In case of any discrepancy the decision of management of Smartserve Houseware Pvt Ltd will be final.

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